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My Career
HOME-BASED
TEAM LEADER
The Squirm Firm
(Ithaca, New York)
January 2, 2018 - present
Formatting various financial reports for management
Preparing various financial reports for the Bookkeeper
Tracking the return of investments on several aspects of the business
Monitoring the company PayPal account balance to ensure that there are always enough funds for payroll
Requesting for Amazon refunds that the business is eligible for and monitoring the status of the refunds until completed
Monitoring various fees involved with selling on Amazon
Handling employee payroll
Reconciling Amazon Inventory
Maintaining all processes related to managing personnel and updating them as needed so they are always ready for use even when conditions change for the company
Maintaining an up-to-date file of job descriptions for each position in the company
Hiring (with the help of management) and training all new additions to the team
Making a monthly announcement to the company that demonstrates the impact of our work
Processing the team members’ time punch correction requests, if there are any
Review the email responses created by customer service agent before sending to customers
Maintaining the CEO’s calendar
Maintaining the CEO’s grocery list and ordering items as needed
Tracking the CEO’s daily activities
Monitoring other members of the team to ensure tasks are completed correctly and on schedule
Ensuring that all training documents related to my tasks are updated at all times
Maintaining an index of all of the team’s files
Performing other related tasks as needed
VIRTUAL ASSOCIATE
Self Submit U
(Los Angeles, CA)
August 29 2017 - January 15, 2018
Review actor client's profile and submit him/her accordingly to different casting websites
Generate report of auditions reviewed and submitted for the client in Zoho Docs.
Submit End Day Report via Google Forms.
VIRTUAL ASSISTANT
Exceptional Now Publishing, LLC
(New York City)
November 21 - December 15, 2017
Look up contact information of English and/or Speech Department Faculty of various universities and colleges in the United States and enter them into Google Sheets File
VIRTUAL ASSISTANT
Ms. Constance Parng
(Los Angeles, CA)
June - October 2017
Look up information requested from search engine and input them into Google Sheets.
Update Google Calendar for scheduled school meetings.
VIRTUAL ASSISTANT
Mr. Jeffrey Richardson
July - August 2017
Created an email offering a product to different contacts on his Instagram account.
Created three e-books from information and pictures searched from the Internet.
OFFICE-BASED
Senior Customer Service Specialist
Convergys Philippines Services Corporation
(Alabang Site)
January 2006 - August 2012
Provide customer support via phone and/or email. Support covers general inquiry, basic technical troubleshooting and equipment order processing.
Assist the team leader in providing support to the team by answering questions about equipment ordering process, etc.
FISCAL CLERK
Department of Public Work and Highways
(Central Office - Port Area Manila)
August 2003 - January 2006
Encode and maintain records of office supplies and purchases.
Create soft and hard copies of letters, files, and other related materials as directed by supervisor.